Help Center

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Short, practical how-tos for everything in Lulu Ledger — organized the way the product is.

1 · Getting Started
What is Lulu Ledger?

Lulu Ledger is simple bookkeeping and business-management software built for real estate agents. It brings your deals, commissions, income, expenses, mileage, receipts, and business performance together without the complexity of traditional accounting software.

Track what matters. Delete what doesn't.

Who is Lulu Ledger for?

Lulu Ledger is built primarily for solo real estate agents who want a simple way to organize business finances, track deals and commissions, and understand how the business is performing.

What accounting method does Lulu Ledger use?

Lulu Ledger is designed around cash-basis bookkeeping, where income and expenses are generally recorded when money is received or paid.

If you are unsure how your business should be reported for tax purposes, ask your tax professional.

Do I need accounting knowledge to use Lulu Ledger?

No. Lulu Ledger is intentionally simple. You do not need to understand journal entries, debits and credits, or accounting terminology to use it.

What should I do first?

A simple starting workflow is:

  1. Complete your business settings.
  2. Connect the bank and credit-card accounts you use for business.
  3. Add your active or historical deals if you use Deal Tracking.
  4. Review and categorize imported transactions.
  5. Upload or photograph receipts as you go.
  6. Log business mileage.
  7. Review your Profit & Loss, Performance, and Insights regularly.

You do not need to complete everything at once.

2 · Deals & Commissions
How do I add a new deal?
  1. In the top action bar, select + New Deal.
  2. Complete Step 1, General Info, and select Next.
  3. Complete the second step.
  4. Select Save Deal.

If you do not see + New Deal, Deal Tracking may be turned off in Settings.

What does Deal Tracking do?

Deal Tracking keeps your real estate pipeline and the economics of each transaction together. It allows you to track the deal itself along with commission information, splits, fees, and other deal-related amounts.

Why track deals if my commission deposit will also appear as income?

The two records serve different purposes.

The deal record explains the transaction and its commission economics. The income transaction records the money actually received.

Keeping both lets Lulu Ledger show both production performance and cash-basis financial reporting.

Why might a deal's commission amount be different from the income deposit?

A deal can contain gross commission, bonuses, splits, referral fees, transaction fees, or other adjustments. The amount that ultimately reaches your bank may therefore differ from the gross commission amount associated with the deal.

Why doesn't my Profit & Loss income match my closed-deal commissions?

They measure different things.

The Profit & Loss is based on income transactions recorded in Lulu Ledger. Deal and commission reporting is based on closed-deal data. Because they come from different records and dates, the totals may differ.

3 · Bank Connections & Transactions
How do I connect a bank or credit card?

Go to Settings → Bank Linking.

Select Connect a Bank Account for your first connection or + Add Another Bank for another account. Then follow the Plaid prompts to choose your institution and sign in.

Is the bank connection read-only?

Yes. Lulu Ledger uses Plaid for secure, read-only financial connections. Lulu Ledger can receive transaction information but cannot move, withdraw, or transfer money. How security works →

Does Lulu Ledger store my bank password?

No. Your financial-institution connection is handled through Plaid. Lulu Ledger does not store your online-banking password.

When do transactions appear?

New posted transactions from connected accounts flow into Lulu Ledger for review. Pending transactions are excluded until they post.

How do I review and categorize new transactions?
  1. Open Review Transactions from the review banner or the Dashboard's Transactions to review card.
  2. Select a transaction.
  3. Choose the correct category.
  4. Optionally select Remember this rule when the same type of transaction should be categorized that way in the future.
  5. Delete personal or non-business transactions that do not belong in Lulu Ledger.
What should I do with personal transactions?

Delete them.

If a purely personal purchase appears because you accidentally used a business account or credit card, it does not belong in your business records.

What should I do with transfers between my accounts?

Delete transfers between your own accounts.

Moving money from business checking to business savings, for example, is not new income or a business expense.

Are there exceptions to transfers?

Yes. Owner Contribution and Owner Draw / Distribution transactions may be kept and categorized separately because they represent money moving between you and the business.

They remain separate from normal business income and expenses.

What should I do with credit-card payments?

Delete the credit-card payment itself.

The individual purchases on the credit card are the expense transactions you want to keep. Keeping both the purchases and the card payment could count the same spending twice.

How should I handle refunds or credits?

Categorize the refund or credit using the same category as the original purchase. That allows it to offset the original expense in your reports.

What should I do with duplicate transactions?

Delete the duplicate so the same activity is not counted twice.

4 · Income & Expenses
What counts as income?

Business income is money your business earns, such as:

  • Commissions
  • Referral income
  • Property-management income
  • Interest income
  • Other business revenue

A deposit is not automatically income. Transfers, owner contributions, refunds, and similar transactions should be handled according to what they actually represent.

What is not income?

Transfers between your own accounts, owner contributions, credit-card payments, and refunds are generally not business income.

What counts as a business expense?

A business expense is money spent for your business. Lulu Ledger's categories help organize those expenses so reports show where your money went.

What should I delete?

Delete transactions that do not belong in your business records, including:

  • Personal purchases
  • Personal travel
  • Household expenses
  • Duplicate transactions
  • Transfers that are not income or expenses
  • Credit-card payments when the underlying purchases are already recorded
What is an Owner Draw / Distribution?

An Owner Draw / Distribution is money taken out of the business by the owner.

Lulu Ledger keeps it separate from normal business expenses so it does not reduce business profit.

Tax treatment can vary, so ask your accountant or tax professional if you are unsure.

What is an Estimated Tax Payment?

Estimated Tax Payments are payments made toward federal or state taxes.

Lulu Ledger keeps them separate from normal business expenses so they do not reduce business profit.

Tax treatment can vary, so ask your accountant or tax professional if you are unsure.

5 · Receipts
How do I scan or upload a receipt?

Open Receipts and use the Upload Receipt area to take a photo or upload a file.

The receipt remains in Receipts Waiting to Match until it is linked to a transaction.

How do receipt matches work?

Lulu Ledger can identify possible transaction matches for a receipt. Review the suggested match and confirm the correct transaction before linking it.

What if there is no matching transaction yet?

Leave the receipt in Receipts Waiting to Match. You can match it later after the corresponding transaction appears.

Do I need to keep receipts?

Lulu Ledger gives you a place to store receipts with the related expense so they are easier to find later.

For questions about which documents you are required to retain and for how long, ask your tax professional.

6 · Mileage
How do I log business mileage?
  1. Select Mileage in the left menu to open Mileage Tracking.
  2. In the LOG A TRIP card, enter the date, estimated miles, from, to, and purpose.
  3. Select Save Trip.

Tip: the + New Mileage button at the top of the app also opens Mileage.

What does the Mileage section calculate?

Lulu Ledger records your business miles and calculates the applicable mileage amount based on the trip date.

The applicable rate is saved with the mileage record so historical trips retain the correct rate.

What trips should I enter?

Use Mileage for business travel you want included in your business records.

Whether a particular trip is deductible depends on your circumstances, so ask your tax professional if you are unsure.

7 · Categories & Rules
What are categories?

Categories organize your income and expenses so reports show where your money came from and where it went.

How detailed should my categories be?

Keep categories as simple as possible.

Lulu Ledger already includes categories designed around the needs of real estate agents. Add or customize categories only when the extra detail is useful to you.

What are Category Rules?

Category Rules help Lulu Ledger categorize recurring transactions.

For example, if transactions from Canva should always use Software & Technology, you can create a rule so future Canva transactions are categorized the same way.

What if Lulu Ledger categorizes something incorrectly?

Change the transaction to the correct category.

If it is something you expect to see again, review or create a Category Rule so similar transactions can be handled correctly in the future.

What happens to owner or non-business categories in reports?

Transactions categorized as owner or other non-business activity are kept separate from normal business income and expenses so they do not distort Profit & Loss and business-performance reporting.

8 · Reports, Performance & Insights
What is a Profit & Loss report?

A Profit & Loss report summarizes your business income, expenses, and profit for the period you select.

It can be reviewed on screen and shared with your accountant or tax professional.

How do I run or download a Profit & Loss report?
  1. Select Reports in the left menu.
  2. Open the P&L Report tab.
  3. Choose your reporting period.
  4. Use Print / PDF or CSV.

For a PDF file, the print view also includes a Download PDF option.

What is Performance?

Performance brings together key business results from your Lulu Ledger data so you can review how the business is doing beyond a basic transaction list.

What are Insights?

Insights help you interpret patterns in your business data, including production and commission performance, so you can understand how the business is performing over time.

Insights are informational and are not tax, legal, or investment advice.

Why might reports use different totals?

Different reports can use different underlying records.

For example, Profit & Loss income comes from recorded income transactions, while deal production and commission reporting comes from deal records. Those totals do not have to match.

How is mileage handled in Profit & Loss reporting?

Lulu Ledger includes the applicable mileage deduction in Profit & Loss reporting as a separate mileage deduction line.

9 · Import, Export & Data
How do I import existing records?

Go to Settings → Data → Import.

Use:

  • Import Income
  • Import Expenses
  • Import Deals for historical closed deals

Downloadable CSV templates show the expected format.

Lulu Ledger displays a preview before anything is saved. Possible duplicates and problem rows are flagged so you can review or fix them first.

How do I export information for my accountant or tax professional?

The simplest path is:

Reports → P&L Report → choose the period → Print / PDF or CSV

For detailed records, go to Settings → Data → Export. You can download CSV files for:

  • Income
  • Expenses
  • Deals
  • Mileage
Does importing data overwrite my existing records?

Lulu Ledger previews imported records before saving them and flags possible duplicates or problem rows for review. Review the preview carefully before completing an import.

10 · Core Philosophy & Best Practices
How should I think about using Lulu Ledger?

Keep it simple.

Business income belongs in Income. Business expenses belong in Expenses. If something purely personal appears because you accidentally used a business account or card, delete it.

Lulu Ledger is designed to keep your business records clean without forcing you to account for transactions that do not belong there.

What's the easiest rule to follow?

If a transaction has nothing to do with your business, it does not belong in Lulu Ledger.

Can you give a simple example?

You accidentally use your business credit card to buy groceries.

When the transaction appears in Lulu Ledger, delete it. It has nothing to do with your business and does not need to remain in your business records.

What should I do each month?

A good monthly routine is:

  • Review new transactions
  • Categorize business income and expenses
  • Delete anything that does not belong
  • Match receipts
  • Log any missing mileage
  • Update deals
  • Review your reports and insights
How often should I log in?

At least monthly is a good habit.

Using Lulu Ledger more often keeps your transactions, receipts, mileage, deals, and reports current and makes each review session faster.

What are the most common mistakes to avoid?
  • Leaving business transactions uncategorized
  • Keeping personal purchases
  • Keeping transfers that are not income or expenses
  • Keeping both credit-card purchases and the card payment
  • Forgetting to review Category Rules
  • Forgetting to log mileage
  • Waiting until year-end to catch up
11 · Account, Security & Support
Does Lulu Ledger use multi-factor authentication?

Yes. Lulu Ledger supports multi-factor authentication to add another layer of protection to your account.

Can Lulu Ledger move money from my bank account?

No. Connected financial accounts are read-only. Lulu Ledger cannot initiate payments, transfers, or withdrawals. How security works →

Is my data sold?

No. Lulu Ledger does not sell your personal or financial data.

How do I get help with Lulu Ledger?

Use the Feedback page in the left menu to send a message, or email support@lululedger.com.

Can't find what you need?

Check the FAQ, use the Feedback page inside the app, or email support@lululedger.com.

Most questions answer themselves inside.

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